General Questions
Welcome to the World's First platform that allows you to fly private easier than it is to own a private jet.
TapJets allows you to instantly book any of the available 1700+ private jets in our system in less than One Minute.
We group planes in 4 categories, short-range turboprops, light jets, mid-size jets, and long range (heavy jets).
We then search entire fleet based on your input dates and provide you guaranteed lowest pricing (see price guarantee) for each airplane category.
You then just click and confirm your booking with the ability to pay using a credit card, wire transfer, or by Bitcoin / Etherium.
Your flight is instantly confirmed, and you are ready to head to the airport or start planning your destination activities.
We offer three options for services.
Door to Door - this service is designed to take you from your doorstep to your destination. With few taps on your device or online, our software will handle both ground and air transportation to get you to your aircraft on time.
Airport to Airport - this service is designed to arrange private jet charter between two airport locations pf your choice.
Flight Auctions - for folks with flexible schedules, Air Сarriers and Оperators offer deeply discounted flights for sale on our auction platform.
Should you have any questions, please do not hesitate to call us at 888-500-GETJET
TapJets platform looks at over 1700+ aircraft that are available for charter on your specified dates at the time you are making a reservation. We believe that the price we offer is the lowest possible price for your trip. If you find a charter aircraft for less, we will match the price and give you an additional 5% discount. Our price match rules are simple. It has to be for the same type of aircraft (i.e., Hawker 800XP), same route of travel, same time and same dates. Price guarantee does not apply to "empty leg" pricing that some operators offer via our auction or other means.
Unlike charter services, TapJets doesn't require membership fees, cards or rely on end-to-end outsourcing. We are with you every step of the way.
Another unique benefit for Tapjets customers is that they only pay for the time they fly. The clock starts from the time you boarded the plane and the engines are started and ends at your destination when engines are shut down. For more details, you can visit our charter contract document. No other company offers customers the flexibility of paying only for the actual time flown.
Each flight booked on TapJets platform is subject to a safety audit prior to your departure. We partnered with Wyvern Consulting that provides TapJets with real-time access to pilot experience and background checks, aircraft certification, valid insurance policy, and air-carrier credentials. A written audit report is available to our customers at no charge before every flight.
PASS stands for Pilot and Aircraft Safety Survey. This real-time report confirms the following information:
- Verification that a charter operator holds a current Air Operating Certificate
- Verification that the aircraft being chartered is listed on the air carrier's Operations Specifications
- Confirmation of current insurance for the aircraft
- Confirmation that each crew member's experience meets a specific safety standard
- Confirmation that each crew member's medical and license information is current
- Confirmation that operator has Civil Aviation Authority approval for international operations at chosen locations
Wyvern Consulting was the first aircraft safety auditing firm in the country. Providing services to operators in the U.S. and some parts of Europe, the company offers different levels of audits that comply with industry standards. Registered Operator is its entry-level program in which operators have their records on file in the due diligence-related Registered Standard PASS Program that Wyvern’s corporate, operator and broker clients have access to before a flight. Following the entry-level tier is the Wingman Standard, which only a fraction of operators maintains. Operators at this level adhere to specific processes and parameters that reflect the latest safety best practices. In May 2016, about 150 operators worldwide were members of the Wingman program.
Booking Questions
Tapjets is available on-demand around the clock. Using the app, you can order your flight in as little as two hours before departure. However, aircraft availability and position changes constantly so booking in advance gives you the largest price and selection flexibility.
The prices shown in our app is for the entire flight for the aircraft, crew, fuel, landing fees, airport fees, and any other items associated with your flight. What the price does not include and is shown separately is Federal Exercise Tax (FET) of 7.5% and Passenger Segment Fee. of $4/per person. We are required by the government to collect these fees in addition to your purchase price. You will see these amounts on details section of your booking screen.
Tapjets offers the industry's most flexible cancellation policy. Flights canceled 48 hours before departure are fully refunded to your credit card; flights canceled within 48 hours from departure are credited to your Tapjets account for future travel.
To cancel a flight request, sign into your App account or Website account. Go to the main menu and click on MY FLIGHTS. Choose the flight from the appeared list and press the "Trash" icon to delete the flight.
The best way to introduce your friends to TapJets is to give them a gift of flight. By sending your personal voucher code your friends will be able to deduct $500 or 10% of their flight (whichever is less).
As a token of our appreciation, whenever your friend uses the voucher you have sent, we will also give you a $500 voucher towards your future travel. You can use this credit on any future flight, or you can collect lots of credits and pay for the entire flight.
The only limitation we have on these vouchers is that your friend can only use this type of voucher once.
If you have any questions please do not hesitate to give us a call.
You can check your account balance in your mobile app or web app under My Account.
TapJets accepts Bitcoin as a form of payment for your flight. When using our web or mobile application, you will be able to select Bitcoin (BTC) as your form of payment. Once you complete your booking, we will email you our BTC payment information and our system will be monitoring BTC wallet for the arrival of your payment. When we receive the coins, we will send you final confirmation for your flight with all of the airport and terminal (FBO) details.
Please note that Bitcoin payments may take up to 6 hours to confirm. If you are departing within 24 hours of your order, please contact our office to follow up on our receipt of the funds.
TapJets accepts ACH and Wire Transfers as a form of payment for your flight. When using our web or mobile application, you will be able to select ACH or Wire Transfer as your form of payment. Once you complete your booking, we will email you ACH or Wire Transfer information and our system will be monitoring our account for the receipt of your payment. When we receive the payment, we will send you final confirmation for your flight with all of the airport and terminal (FBO) details.
Please note that ACH takes three (3) business days to reach our account and Wire Transfers take up to 48 hours. If your departing within these times you may need to select another form of payment. For same day wire transfers, please contact our office for assistance.
About Your Private Jet Flight
You should plan to be at the airport 15 minutes before your departure. You will receive a flight confirmation with directions to a private airport terminal. The Same information is available in your mobile app My Trips section. If you are running late, please let us know as soon as possible. If we don't hear from you, we may depart to our next flight 60 minutes after your original departure time.
Flight Auction Questions
You can take part in flight auctions both on mobile and on web.
When air carriers have to move a plane to their next flight or head to home base without passengers, they lose money. So, it's only natural to offer this excess inventory for deeply discounted fares. Flight Auctions are designed to let our customers name their own price for these flights.
You can subscribe to get notified when your favorite city destination auction becomes available. Then if time and date work for you, you can bid on the auction to get you there in style. Everyone wins.
When you bid on Flight Auction, you are bidding for the entire aircraft. This includes all of the seats listed on the aircraft posted. After you, auction ends you will be responsible for $4 per person segment fee which is the government cut. This fee is only for the seats that will be occupied.
Flight Auction is designed to move an airplane from its location to next full fare flight. If you like to be picked up from the departure airport that is beyond the driving distance of the auction you can purchase a transfer flight using our Flight Booking system. This will connect the two flights into one journey that matches your travel plans.
Each TapJets auction starts with a minimum bid of $250. From there customers place incremental bids until the reserve price is met. Once the reserve price is reached the system starts a ONE-hour countdown. If no other customer places a higher bid, then the customer who is the current highest bidder wins the auction.
TAPJETS REWARDS Questions
Effective April 15, 2018, TapJets will offer our clients the ultimate private jet loyalty program: TAPJETS™ REWARDS. The program is custom-built to recognize and reward our customers’ continued loyalty to TapJets through valuable rewards and exclusive perks.
TapJets™ Rewards provides all of the benefits of a jet card or fractional membership, but without the need to make any up-front purchases or costly membership fees. Instead, our customers enjoy direct access to the largest virtual fleet of aircraft operated by top-tier, FAA-certified air carriers. You simply pay for the time you fly and get rewarded based on how often you travel with us.
As an added benefit, we’ve retroactively qualified the 2017 flight hours of our existing customers for 2018 rewards tier status.
TapJets™ Rewards Details
Enthusiast
25 hours of flight time (in any aircraft type)
Reward – 1 Rewards Hour*
- As always, guaranteed in-app aircraft pricing and availability
- Ability to select a specific aircraft model (if more than one is available for your trip)
- 24x7 Access to our Global Concierge Hotline to assist you with any travel-related matters
- Ability to trade your FREE hours to any other aircraft category at a fixed exchange rate.
Aficionado
75 hours of flight time (in any aircraft type)
Reward – 4 Rewards Hours*
- All Enthusiast benefits, plus…
- $100 in ground transportation credits for every flight
- Guaranteed aircraft availability for special events
- Early access to our most competitive Flight Auctions
Connoisseur
200 hours of flight time (in any aircraft type)
Reward – 12 Rewards Hours*
- All Enthusiast and Aficionado benefits, plus…
- Free ground transportation to and from airport locations
- Free catering for every flight over two hours
- Ability to combine flight reward hours from several travelers in your family or company
*Same aircraft type or trade up to larger type from Propeller, Light Jet, Midsize Jet, or Long-Range Jet
Rules and Conditions: TapJets Rewards Tier eligibility is based on hours flown in one calendar year. Reward Hours expire in 24 months from receipt. If you decide to upgrade to a different size of aircraft (or downgrade), hours can be traded based on market value of the flight hours. The member who acquired the Reward Hours must be on board the flights that are flown using Rewards Hours.
Rewards Hours: Rewards Hours are accrued based on your most typically used aircraft type (e.g. if you typically fly midsize jets, your Rewards Hours will be redeemable for midsize flight time). However, we’re giving you the flexibility to transfer your rewards hours at fixed rates if you wish to upgrade and maximize your reward. See table below:
If you don't see what you're looking for above, please contact us.
